Contact Center & Omnichannel​
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
AI & Automation in CX
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
Service Management & Connectivity
Freshworks Acquires FireHydrant to Target Incident Management Unification
Security, Privacy & Compliance
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
Zoom Launches AI Companion 3.0, Expands its AI Strategy
CX TV
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
The 2026 CX Trends Every Enterprise Should Act On
Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
What If You Could Evaluate Every Customer Interaction?
