Security, Privacy & Compliance
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
AI & Automation in CX
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines
CX TV
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
The 2026 CX Trends Every Enterprise Should Act On
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
What If You Could Evaluate Every Customer Interaction?
