AI & Automation in CX
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Security, Privacy & Compliance
Europe’s AI Push Could Reduce Customer Control Over Data
Customer Analytics & Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
How to Navigate the CX Vendor Arms Race
Agent Assist Versus Virtual Agents: How to Design an AI Roadmap That Grows with Your Organization
Smarter Conversations: Defining the 2026 Landscape
How Hybrid AI Delivers Safer, Faster, More Reliable Customer Support
Channel Convergence and the Death of Silos in the AI Era
CX TV
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
The Call That Cost a Fortune
The Future of Customer Support Gets Visual – and Real
From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
