Latest News

Liz Miller on Adobe CEO exit, enterprise CX strategy, and AI leadership
AI & Automation in CX Adobe’s CEO Is Out – What Will Happen to the CX Empire…
Liz Miller on Adobe CEO exit, enterprise CX strategy, and AI leadership

AI & Automation in CX

Adobe’s CEO Is Out – What Will Happen to the CX Empire He Built?

Salesforce Agentforce Sales
AI & Automation in CX Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into Th…
Salesforce Agentforce Sales

AI & Automation in CX

Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight

Enterprise Connect 2026 Six Significant CX Announcements You May Have Missed
Contact Center & Omnichan… Enterprise Connect 2026: Five Significant CX Announcements Y…
Enterprise Connect 2026 Six Significant CX Announcements You May Have Missed

Contact Center & Omnichannel​

Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed

Lloyds Banking Group Data Visibility Error Raises Privacy Concerns
Security,… Lloyds Banking Group Data Visibility Error Raises Privacy Co…
Lloyds Banking Group Data Visibility Error Raises Privacy Concerns

Security, Privacy & Compliance

Lloyds Banking Group Data Visibility Error Raises Privacy Concerns

cresta knowledge agent
AI & Automation in CX Cresta Launches Knowledge Agent To Reduce Agent Tab Switchin…
cresta knowledge agent

AI & Automation in CX

Cresta Launches Knowledge Agent To Reduce Agent Tab Switching

CCW Australia and New Zealand
AI & Automation in CX CCW Australia and New Zealand 2026 Event Guide: How AI and H…
CCW Australia and New Zealand

AI & Automation in CX

CCW Australia and New Zealand 2026 Event Guide: How AI and Human-Centred Design Are Redefining CX Innovation

Contact Center & Omnichan… U.S. Senators Investigate Social Security Agency Customer Se…

Contact Center & Omnichannel​

U.S. Senators Investigate Social Security Agency Customer Service Disruption

NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026
AI & Automation in CX NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2…
NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026

AI & Automation in CX

NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026

Shantanu Narayen Adobe CEO stepping down CX Experience Cloud impact
AI & Automation in CX Adobe CEO Steps Down After 18 Years as AI Rivals Close In
Shantanu Narayen Adobe CEO stepping down CX Experience Cloud impact

AI & Automation in CX

Adobe CEO Steps Down After 18 Years as AI Rivals Close In

AI & Automation in CX Adecco Targets Majority AI-Driven Revenue in Expanded Salesf…

AI & Automation in CX

Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal

CCW Europe Digital Omnichannel
AI & Automation in CX CCW Europe research finds Omnichannel Is Stalling, And AI Is…
CCW Europe Digital Omnichannel

AI & Automation in CX

CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet

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Interviews

Liz Miller on Adobe CEO exit, enterprise CX strategy, and AI leadership
AI & Automation in CX Adobe’s CEO Is Out – What Will Happen to the CX Empire…
Liz Miller on Adobe CEO exit, enterprise CX strategy, and AI leadership

AI & Automation in CX

Adobe’s CEO Is Out – What Will Happen to the CX Empire He Built?

AI Hype vs Customer Reality: The State of CX in 2026
AI & Automation in CX AI Hype vs Customer Reality: The State of CX in 2026
AI Hype vs Customer Reality: The State of CX in 2026

AI & Automation in CX

AI Hype vs Customer Reality: The State of CX in 2026

Enterprise Connect 2026 Reflections
AI & Automation in CX Enterprise Connect 2026 Reflections: From Hype to Hard Quest…
Enterprise Connect 2026 Reflections

AI & Automation in CX

Enterprise Connect 2026 Reflections: From Hype to Hard Questions

Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
AI & Automation in CX Why Sun River Health Fixed Employee Friction Before Fixing P…
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience

AI & Automation in CX

Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience

ai in contact centers
AI & Automation in CX 60-70% of Your Contact Center Calls Could Already Be Handled…
ai in contact centers

AI & Automation in CX

60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?

Nathan Strum CEO of Abby Connect discussing human-first AI strategy and generative AI costs in customer service
AI & Automation in CX Human-First AI: Why SMBs Should Rebalance, Not Replace
Nathan Strum CEO of Abby Connect discussing human-first AI strategy and generative AI costs in customer service

AI & Automation in CX

Human-First AI: Why SMBs Should Rebalance, Not Replace

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Features

Enterprise Connect 2026 Six Significant CX Announcements You May Have Missed

Contact Center & Omnichan…

Enterprise Connect 2026: Five Significant CX Announcements Y…
The Unification Trap When One CX Stack Creates More Chaos

Contact Center & Omnichan…

The Unification Trap: When One CX Stack Creates More Chaos
International Women's Day 2026

Contact Center & Omnichan…

Pay Is Only the Start: Closing the Gender Gap in CX Through …
Emotion intelligence in AI-powered customer experience — moving beyond sentiment analysis

AI & Automation in CX

Your AI Agents Are Flying Blind Without Emotion Intelligence
Catalyst Marketing - The Future of Marketing: How Brands Can Build Trust in an AI-Driven World

Marketing…

The Future of Marketing: How Brands Can Build Trust in an AI…

Security,…

Consent Is Breaking Across the Customer Journey: The Hidden …
Traditional Research Is Out Could This Be The Last Year We Use Search Engines 

AI & Automation in CX

Traditional Research Is Out: Could This Be The Last Year We …
McKinsey and Company State of AI Report

AI & Automation in CX

McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
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Explainers

human in the loop ai

AI & Automation in CX

Human-in-the-Loop AI: The Design Guardrail You’ll Wish You B…
AI training strategies

AI & Automation in CX

Your AI Training Strategies are Risky: Synthetic Data Genera…
agentic ai in a contact center

AI & Automation in CX

How to Deploy Agentic AI in a Contact Center
AI automation for contact centers

AI & Automation in CX

What Can AI & Automation Really Do for Your Contact Cen…
proactive cx

AI & Automation in CX

Proactive CX Use Cases: Where AI & Automation Deliver t…
CX analytics dashboard showing community engagement and support case integration

Community…

What Should Your 2026 Customer Community Strategy Checklist …
How do CX communities actually work?

Community…

What’s Really Powering CX Community Platforms Behind the Sce…
Customer communities influence retention, adoption, and expansion revenue across the customer lifecycle.

Community…

How Much Revenue Is Your Company Losing by Ignoring Customer…
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Guides

CCW Australia and New Zealand AI & Automation in CX CCW Australia and New Zealand 2026 Event Guide: How AI and H… AI coaching tools AI & Automation in CX AI Coaching Tools and QA in the Copilot Era: Using AI Data W… Contact Center Trends 2026 ai Contact Center & Omnichan… Contact Center Trends for 2026: CCaaS, AI, and the Shift Fro… Modern Contact Center 2026 CCaaS CX Strategy AI Legacy Migration Cloud Contact Center & Omnichan… The Modern Contact Center: From Legacy Platforms to Cloud CC…
Is Your CX Platform Secure Enough? The Enterprise Guide to CX Security, Privacy & Compliance Security,… Is Your CX Platform Secure Enough? The Enterprise Guide to C… CX Security Checklist: How to Evaluate Secure CX Platforms Security,… Buying a CX Platform? 15 Security & Compliance Checks E… Which CX Platforms Are Actually Secure in 2026? The Security & Compliance Gaps Most Vendors Won’t Talk About Security,… Which CX Platforms Actually Protect Your Data? Security, Pri… Top CX Security & Compliance Events in 2026 Security,… Which CX Security Events Should Leaders Attend in 2026? The …
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