AI
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
Contact Center
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
Cisco Introduces the Webex Contact Center for Salesforce
CRM
The Big ServiceNow AI Experience Announcement: A Closer Look
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Customer Data Platform
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
