PREDICTIONS FROM THE CREAM OF THE CX CROP...
CX TV
CX Trends 25 – Top 10 Customer Experience Predictions
CRM
18 Use Cases for Agentic AI in Customer Experience
Contact Centre
30% of Fortune 500 Will Embrace Single-Channel Customer Service by 2028, Gartner Predicts
Salesforce Expands Service Cloud with Employee Service
The Top Contact Center Security and Compliance Vendors in 2024
Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues
Big CX News from Salesforce, HubSpot, Microsoft & Five9
EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week
Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps
QA Automation – How Far Can We Push AI?
5 Customer Experience Trends for 2025 & Beyond
CX Trends 2025 – Trusted Voices, Bold Predictions
Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO
