OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
Conversational AI
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
CRM
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Contact Center
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
Why Fast, Flexible Voice AI is Your New CX Superpower
Big CX News from Zendesk, AWS, Microsoft, & Zoho
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Microsoft Leans on MCP as Dynamics 365 Gets Smarter
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
