Contact Centre

30% of Fortune 500 Will Embrace Single-Channel Customer Service by 2028, Gartner Predicts

CRM

Salesforce Expands Service Cloud with Employee Service

Contact Centre

AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads

Contact Centre

The Top Contact Center Security and Compliance Vendors in 2024

Contact Centre

EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week

CRM

Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps

Contact Centre

QA Automation – How Far Can We Push AI?

Contact Centre

Five9 Introduces ‘Industry-First’ Microsoft Teams Contact Center Integration