Avaya, a leading global business communications company, has laid out guidance to help its customers achieve compliance now that the new EU privacy regulations are in effect.
GDPR (General Data Protection Regulation) provides citizens living within the EU and European Economic Area (EEA) with a number of new legal rights relating to the gathering, use and deletion of their personal data by businesses. These include the right to access the data that a company holds on them, the right that their data is only processed based on certain limited legal basis, one of which is consent; and the right to be ‘forgotten’ in certain circumstances.
GDPR clearly defines the use of a person’s personal data as relating to an identified or identifiable natural person. The new law controls any information that can be used to identify somebody via direct or linked reference, including email addresses, phone numbers, payroll data, usage statistics, purchasing history, social security numbers, etc.
Avaya solutions are engineered to help their customers protect an individual’s data, with enhanced security and many features that may be leveraged by an organisation to comply with GDPR. These include scripts and prompting menus that could be used across multiple digital channels – including web chat – to help gain informed consent from an individual prior to collecting their data.
Avaya’s products will document what data they collect; and the mechanisms to be used to handle it.
Avaya products include mechanisms that assist in restricting access to data as well as tools and processes that enable customers to access and manipulate collected data. These tools and processes are accessed through the product and via services available from the Avaya professional services.
GDPR gives control to citizens and residents over their personal data. Avaya customers can leverage Avaya technology to help achieve compliance through a range of features to help them comply with GDPR.
Avaya has also released a series of GDPR help documents.
About Avaya
Avaya (NYSE:AVYA) enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya.
