Five9 has announced the availability of its Intelligent CX Platform on Google Cloud Marketplace.
As a result, Google Cloud customers may more easily leverage Five9’s CCaaS technologies and manage their costs.
Dan Burkland, President and CRO at Five9, expressed his happiness at the platform’s expanded availability: “Five9 continues to evolve and expand our routes to market to make it simpler for our enterprise customers to procure and utilize Five9 technology.
Google Cloud Marketplace is a one-stop destination for enterprises, and we are excited that it now includes the Five9 Intelligent CX Platform.
Staying on Top: The Intelligent CX Platform
To fully understand what the Intelligent CX Platform offers, a good place to begin is with the name itself.
What makes Five9’s CX Platform ‘Intelligent’? Yes, it includes AI and automation. However, it’s referring to a ‘collaborative intelligence’, which is the product of effectively bringing together “people, platform, and partners”.
The aim of Five9’s Intelligent CX Platform is to raise customer experiences by enabling people to help businesses understand what needs to be automated, receive a sizeable return on platform investments, and get more out of partner relationships.
Indeed, Five9 has positioned the platform as more than just a set of features, but as a holistic solution to a contact center;s problems by helping them to keep ahead of trends and even avoid internal budget cuts when market forces are against them.
Moreover, under the hood of the Intelligent CX Platform, it offers more than just a customer service solution.
It has work-from-anywhere capabilities, CRM and unified communications integration, powerful customer journey integration, employee engagement tools and insights, and more.
The platform has quickly established itself as a market leader – as the recent CCaaS Gartner Magic Quadrant underlines.
Finally, Dai Vu, Managing Director, Marketplace & ISV GTM Programs at Google Cloud, commented on the scaling opportunities that this brings for Five9:
Bringing Five9 to Google Cloud Marketplace will help customers quickly deploy and manage the Intelligent CX Platform on Google Cloud’s trusted, global infrastructure.
“Five9 can now securely scale and support customers on their digital transformation journeys.”
