ServiceNow and NVIDIA are combining to deliver agentic AI evaluation tools that will help the companies “redefine enterprise intelligence.”
The new solutions will assist enterprises with benchmark performance metrics like accuracy and transparency.
In doing so, the tools enable organizations to optimize deployments, forecast outcomes, and ensure secure, ethical, and compliant AI management at scale.
With the first set of agentic AI evaluation tools set to go live in May 2025, the release is another step towards ServiceNow’s goal of becoming the “AI control center” for enterprises.
From there, business leaders may oversee, analyze, and manage AI agents across the entire organization.
In discussing the news, Jon Sigler, EVP of Platform and AI at ServiceNow, explained that for AI agents to drive real business value, “organizations need the utmost confidence in their performance and ROI.
Our work with NVIDIA equips enterprises with the tools to evaluate AI agent performance early, as well as enhance AI agent intelligence and adaptability.
“With clear pre‑deployment visibility and deeper reasoning capabilities, businesses can confidently scale AI agents, fostering a new era of reliable, efficient automation and delivering smarter workflows and stronger outcomes from day one,” he summarized,” he said.
ServiceNow Integrates with NVIDIA Llama Nemotron
Away from the evaluation tools, the expanded partnership between the two tech firms also includes the integration of NVIDIA Llama Nemotron reasoning models with the ServiceNow Platform.
In a nutshell, the reasoning models provide developers and businesses with a ready-to-use foundation for building advanced AI agents capable of autonomous or collaborative problem-solving.
Optimized for speed and accuracy, the Llama Nemotron models – built on Llama and refined by NVIDIA – offer fast, low-latency reasoning with high inference efficiency.
NVIDIA’s post-training methods also enhance transparency, adaptability, and scalability, making these models well-suited for enterprise AI agent deployment.
By integrating the models with ServiceNow’s enterprise platform, the companies promise to boost AI-powered automation with enhanced reasoning, increased adaptability, and more advanced decision-making capabilities.
For Kari Briski, Vice President of Generative AI Software for Enterprise at NVIDIA, it is these reasoning capabilities that will drive “the next great leap in enterprise intelligence.
With the latest NVIDIA AI reasoning models and new ServiceNow evaluation tools, enterprises will be able to deploy agents that are optimized for performance, intelligence, and adaptability to help people solve complex problems and scale business success.
Doubling Down on Agentic AI
The enhanced collaboration between ServiceNow and NVIDIA is the latest in a series of agentic AI moves that both companies have been making in recent times.
Indeed, just last week, ServiceNow launched its Yokohama platform, designed to deploy and manage thousands of AI agents across functions like CRM, HR, and IT.
The platform features preconfigured agent teams and full lifecycle management tools, enabling faster, more intelligent workflows and driving greater business efficiency from day one.
NVIDIA, on the other hand, recently announced new upgrades to its AI Enterprise software platform, including:
- Blueprints for building agentic AI applications
- Enabling Accenture to launch an AI refinery
- Delivering an AI Agent Orchestration Layer
- Making it possible to develop AI video analysts
- Launching a family of “open” LLMs
Alongside ServiceNow, the platform is widely used by leading ISVs like Microsoft, SAP, and Salesforce to power their agentic AI solutions.
Even Zoho, known for its independent approach, has deepened its partnership with NVIDIA – highlighting the company’s central role in driving the autonomous AI agent movement.
More Agentic AI News
During Enterprise Connect, Zoom – a close partner of ServiceNow – unveiled new agentic AI features for its AI Companion, introducing 45 innovations across the entire platform.
The updates include new AI agents and enhancements to Zoom Contact Center, Phone, Workplace, and more – aimed at boosting productivity, streamlining tasks, and improving collaboration.
Elsewhere, Kore.ai launched an agentic AI platform designed for the development, deployment, and management of AI agents at scale.
It includes pre-configured agents, an agent builder, and an orchestration tool to map, monitor, and oversee AI agents across the organization.
