Latest For Enterprise Buyer and Industry Professional News

Contact Center & Omnichannel​

How AI Turns Your Existing Contact Center Team into a Revenue Engine

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers

AI & Automation in CX

Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution

Marketing & Sales Technology

5 Industry Case Studies That Prove Sales & Marketing Tech Isn’t Optional Anymore

AI & Automation in CX

The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

Security, Privacy & Compliance

Zendesk-Linked Contractor Breach Exposes Data of 38MN ManoMano Customers

Contact Center & Omnichannel​

The Strategic CX Question Most Brands Cannot Answer

CRM & Customer Data Management

Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

AI & Automation in CX

Santander And Mastercard Put AI Agents Into Payments, The Next CX Friction Fight

Contact Center & Omnichannel​

Forget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CX

Marketing & Sales Technology

How Sales & Marketing Tech Can Boost Your Revenue – and Deliver Real ROI

Marketing & Sales Technology

What Are The Sales & Marketing Trends That Will Help You Sell More in 2026

Security, Privacy & Compliance

Consent Is Breaking Across the Customer Journey: The Hidden Compliance Debt in Omnichannel CX

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai