Latest Enterprise Buyer News

CRM & Customer Data Management

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

Contact Center & Omnichannel​

AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines

CRM & Customer Data Management

Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown

Customer Analytics & Intelligence

Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech 

CRM & Customer Data Management

Salesforce Launches Its Second New Edition of Agentforce in Two Weeks

Customer Analytics & Intelligence

Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription

CRM & Customer Data Management

Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle

CRM & Customer Data Management

The Big Salesforce-Google Partnership: A Closer Look

CRM & Customer Data Management

Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown

Customer Analytics & Intelligence

ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?

CRM & Customer Data Management

Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service

Customer Analytics & Intelligence

Twilio vs. Vonage: A Comparison of Two CPaaS Giants

CRM & Customer Data Management

ServiceNow Reimagines the ServiceNow Store for the AI Agent Era

Contact Center & Omnichannel​

New Virginia State Law Puts Real Guardrails on AI in Customer Support

Contact Center & Omnichannel​

Customer Health Score: Your Early Warning System for CX Success

Contact Center & Omnichannel​

NICE CXone vs. Genesys Cloud: The Ultimate CCaaS Battle