Latest Industry Professional News

Contact Center & Omnichannel​

8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support

CRM & Customer Data Management

Agentic AI Ushers in a New Era of Holiday Shopping

Service Management & Connectivity

Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service

CRM & Customer Data Management

Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India

CX Trends

Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?

CRM & Customer Data Management

Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?

Customer Engagement Platforms

SAP Finds Silver CX Lining in Revenue Dip

Security, Privacy & Compliance

Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers

Contact Center & Omnichannel​

Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud

Contact Center & Omnichannel​

Canada Revenue Agency Rehires Service Agents After Complaints

Contact Center & Omnichannel​

Why AI Disclosure Could Make or Break Customer Trust

CRM & Customer Data Management

Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership

CRM & Customer Data Management

Microsoft Expands Dynamics 365 Contact Center with New AI Agents

CX Trends

Gartner Reveals Top Tech Trends For 2026

Security, Privacy & Compliance

AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust

CRM & Customer Data Management

Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall