Latest Industry Professional News

AI & Automation in CX

AI Agent vs Chatbot: Why Your AI Messaging Needs an Upgrade

CRM & Customer Data Management

CommBank Invests AU$140MN in Human Support for Complex Customer Service Needs Across Channels

AI & Automation in CX

Verizon CEO: AI Agents Could Displace ‘A Large Percentage’ of Customer Service Jobs

Contact Center & Omnichannel​

Fin Launches Fin Voice 2 With 24.5% Higher Resolution Rates for AI Phone Support

Marketing & Sales Technology

Has Hyper‑Personalization Gone Too Far in Marketing?

Customer Engagement & Journey Orchestration

Enterprise AI Video Has a Relevance Problem

Marketing & Sales Technology

Salesforce Connections 2026 Predictions: Agentic Marketing Is About to Take Center Stage 

Marketing & Sales Technology

Lean DTC Teams Are Struggling With Personalization, Not Technology

Security, Privacy & Compliance

GCHQ Warns AI Cyber Threats Are Putting Customer Trust and Business Resilience at Risk

AI & Automation in CX

CCWomen at CCW Las Vegas: Why Human-Centered Leadership Is Central to the Future of CX

AI & Automation in CX

Sam Altman Softens Stance on AI Replacing Jobs, Says Some Human Work Will Endure

Security, Privacy & Compliance

Are CVSS Scores Becoming an Obsolete Metric?

AI & Automation in CX

AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?

CRM & Customer Data Management

Why Does Customer Experience Have an Operating Model Problem?

Community & Social Engagement

Brand Awareness Is Overrated, Sprinklr Social Index Finds

AI & Automation in CX

From UI to Headless: Why Natural Language Is Becoming the CX Interface