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AI & Automation in CX
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
Security, Privacy & Compliance
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
SoftBank System Glitch Highlights Why Identity Is a CX Problem
Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow
EU Regulation Puts WhatsApp Channels Firmly on the Compliance Radar
Massive Credential Leak Exposes 149 Million Stolen Logins for Gmail, Facebook, Netflix and More
UK Government Turns to Private Sector CX Ideas to Fix Public Services
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
Contact Center & Omnichannel
Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions
South Korean Telcos Battle It Out For Customers After Data Leaks
Europe’s AI Push Could Reduce Customer Control Over Data
Scam Attempt Against Binance Highlights Growing Threats to Customer Support Teams
Autonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies Scale
Woolworths NZ Contact Center Strike Disrupts Christmas Customer Support
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
