Francesca Roche

Marketing & Sales Technology

Lean DTC Teams Are Struggling With Personalization, Not Technology

AI & Automation in CX

Admiral Acquires Flock to Tackle CX Friction in Commercial Fleet Insurance

AI & Automation in CX

The GenAI Divide: Why Banking Is No Longer in “Experiment Mode”

Marketing & Sales Technology

AI Literacy Is Becoming a Competitive Advantage for Gen Z Founders on LinkedIn

CRM & Customer Data Management

“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

AI & Automation in CX

Why AI Pilots Stall in B2B Tech: The Foundations Leaders Underestimate

Customer Engagement & Journey Orchestration

Inside Brightcove Prism: How UX Consistency Became a CX Advantage

Contact Center & Omnichannel​

Avaya and avatarin Extend AI CX Into Physical Service Environments

Security, Privacy & Compliance

Are CVSS Scores Becoming an Obsolete Metric?

AI & Automation in CX

AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?

CRM & Customer Data Management

Why Does Customer Experience Have an Operating Model Problem?

AI & Automation in CX

Retail AI Readiness: Why “Quick Wins” Fail Without Service Foundations

Community & Social Engagement

Brand Awareness Is Overrated, Sprinklr Social Index Finds

AI & Automation in CX

From UI to Headless: Why Natural Language Is Becoming the CX Interface

Customer Engagement & Journey Orchestration

Rising Airline Prices Amid Iran War Turns CX into a Strategic Battleground