Francesca Roche

Marketing & Sales Technology

Zeta Global Partners With Open AI To Expand Marketing Capabilities

AI & Automation in CX

Microsoft Acquires Osmos to Advance Its Data Unification Strategy

AI & Automation in CX

Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty

Service Management & Connectivity

California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services

AI & Automation in CX

The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?

Customer Analytics & Intelligence

Unpacking Forrester’s CX Predictions for 2026

AI & Automation in CX

Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing

AI & Automation in CX

Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool

AI & Automation in CX

Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams

Security, Privacy & Compliance

Cisco Reveals Security and Safety Framework for Enterprise AI Readiness

AI & Automation in CX

CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point

Service Management & Connectivity

Freshworks Acquires FireHydrant to Target Incident Management Unification

AI & Automation in CX

Zoom Launches AI Companion 3.0, Expands its AI Strategy

AI & Automation in CX

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

Security, Privacy & Compliance

ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment

AI & Automation in CX

IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility