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CRM
All the Highlights from Salesforce’s Winter ‘24 Release
Contact Center
NovelVox Launches Case Management Solution for Cisco, AWS, Avaya, NICE, and More
‘GenAI is Key for Process Automation Success’ – Automation Anywhere Survey
Journey’s Biometric Authentication Tech Added to Avaya HCS
LiveVox Grows North American Base via Jenne Partnership
Zoom Reveals Contact Center Customer Numbers
NICE Reveals Huge Customer Wins
Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities
Customer Data Platform
Qualtrics’ AI Insights Tools Become Generally Available
A Week of Good, Bad, and Ugly News for Salesforce
AudioCodes’ Contact Center Receives Microsoft Teams Certification
AWS Introduces ‘Agents for Amazon Bedrock’
ServiceNow Infuses Generative AI Into “All” Its Workflow Offerings
Microsoft’s CX Business Surpasses $1 Billion in Sales
62% of Customer Service Channel Shifts Are “High Effort”, Finds Gartner
SAP Pours $1BN+ Into Generative AI Startups
