Home → Archives for Kieran Devlin

Kieran Devlin

Kieran Devlin is a technology journalist based in Edinburgh. Formerly a football and music journalist, he is fascinated about the future of work and the technology at its centre

Latest Stories from Kieran Devlin

Atento Upgrades CRM Ecosystem With AI To Boost CX

CRM

Atento Upgrades AI-Powered CRM Ecosystem To Boost CX

CRM

Salesforce Reportedly Set to Lay Off 700 Employees

Nextiva Acquires Thrio to Strengthen CX Portfolio

Contact Center

Nextiva Acquires Thrio to Bolster CX Portfolio

Customer Data Platform

Cisco to Acquire Networking and Security Startup Isovalent

CX TV

Why Successful Contact Centres Work Smarter, Not Harder

Salesforce, AWS Expand Partnership With Enhanced CRM Solutions and New AI Apps

CRM

Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership

Customer Data Platform

Salesforce Launches Analytics App ‘Service Intelligence’

CX TV

How Will AI Revolutionize The Contact Centre?

Contact Center

MaxContact Secures Significant Funding to Accelerate AI Innovation

BIG CX NEWS - BIG Customer experience news from CX Today

CRM

The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya

Kura Signs Up to Avaya Enterprise Cloud to Enhance CX

Contact Center

Kura Invests In Avaya Enterprise Cloud to Enhance CX

Contact Center

The Latest BIG News from Salesforce, Clari and Gartner

8x8 Reveals Supervisor Workspace's Enhancements in CX and CCaaS

Contact Center

8×8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace

Big CX Update

Big CX Update: Genesys

CX Trends

How AI Assistance Can Help Your Business’ CX Proposition

CX TV

Big CX Update: MiaRec