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Kieran Devlin is a technology journalist based in Edinburgh. Formerly a football and music journalist, he is fascinated about the future of work and the technology at its centre
Contact Center & Omnichannel
NICE Records 375% Growth in Enlighten Bookings
Ex-Salesforce Co-CEO Launches AI Agent Startup
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
CRM & Customer Data Management
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Salesforce Reportedly Set to Lay Off 700 Employees
Nextiva Acquires Thrio to Bolster CX Portfolio
Customer Analytics & Intelligence
Cisco to Acquire Networking and Security Startup Isovalent
CX TV
Why Successful Contact Centres Work Smarter, Not Harder
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
Salesforce Launches Analytics App ‘Service Intelligence’
How Will AI Revolutionize The Contact Centre?
MaxContact Secures Significant Funding to Accelerate AI Innovation
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
Kura Invests In Avaya Enterprise Cloud to Enhance CX
The Latest BIG News from Salesforce, Clari and Gartner
8×8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace
