Rhys Fisher

Latest Stories from Rhys Fisher

Abandoned Office Space: Deserted Cubicles, Silent Phones, and Faded Post Notes, Anticipating the Next Workday

Contact Center

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head

Twilio Co-Founder Acquires The Onion

Contact Center

Twilio Co-Founder Acquires The Onion

Why Aren’t Customer Service Teams Ready for Machine Customers?

Contact Center

Why Aren’t Customer Service Teams Ready for Machine Customers?

Alvaria Horizons – The WEM Innovation Lab

Workforce Engagement Management

Alvaria Builds a Workforce Engagement Management Innovation Lab

Salesforce Einstein Copilot Now Generally Available – Includes Sales and Enterprise Features

CRM

The Salesforce Einstein Copilot Is Now Generally Available

Big CX News

CRM

Big CX News from Salesforce, HubSpot, SAP, & Medallia

Digital growth arrows up and abstract rocket launch on dark blue technology background. Glowing connected dots and lines. Boosting and Rapid growth concepts.

Customer Data Platform

Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

Workforce Engagement Management

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

an image of a female engineer at work in her workshop. the inventor is working with microdetails. Generative AI

CRM

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global

There are two roads to success or failure in your career and target based on your select choice.

Workforce Engagement Management

Calabrio Confirms CEO Exit, Releases New QA Tools

The stranded cable is damaged. Very slow internet connection.

CRM

Salesforce Backs Out of Informatica Deal, Reports

Big CX News

CRM

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

Closeup image of a woman making thumbs down hands sign

CRM

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

three hands holding piece of jigsaw puzzle on cityscape background. business partnership concept. business matching.

CRM

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

judge or auction Gavel on a wood block in courtroom, dark background

Voice of the Customer

Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

Price wording on increasing wooden block on coins stacking and red growth arrow for product price increase from inflation economy concept.

CRM

Microsoft Dynamics Products Will Cost Up to 16.7% More from October

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