Rhys Fisher

Latest Stories from Rhys Fisher

View of the Bellagio Fountains and The Strip in Las Vegas

Conversational AI

Amelia is Bringing its GenAI Solutions to the Las Vegas Strip

Customer service and Satisfaction concept ,Business people are touching the virtual screen on the happy Smiley face icon to give satisfaction in service. rating very impressed.

Voice of the Customer

Timpson Holds the Key to Customer Service Success, Report Reveals

Man rejects robot handshake. Human hand shows gesture - stop. Human fear of new technologies. Ban of artificial intelligence and robotics.

Conversational AI

Customers Reject AI for Customer Service, Still Crave a Human Touch

Voice of the Customer

McDonald’s Is Failing on Customer Satisfaction, Report Finds

Big CX News

Contact Center

Big CX News from Microsoft, AWS, & Twilio

AI talks, speaks, chats. Conversational artificial intelligence model. Ai human-like voiceovers.

Conversational AI

Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature

Woman, voice note and cafe with smartphone, remote work and conversation for job, online and internet. Discussion, excited and explaining for freelance career, copywriter and working on social

Conversational AI

Are Voice Notes the Latest Weapon in the Deepfake Arsenal?

Purple paper card written pay as you go hanging on clothes line against yellow background.

Contact Center

Samsung Taps AWS for CCaaS, Cites Pricing Clarity as a Core Contract Winner

CX All-Stars Leaders Reveal Their Biggest Business Mistakes - CX Today News

Event News

CX All-Stars: Leaders Reveal Their Biggest Business Mistakes

A person climbing stairs sketched by a giant pencil, each step labeled with a milestone, representing the path of progress

Contact Center

Amazon Connect Boosted by Step-by-Step Guide Enhancement

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024

Contact Center

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024

Big CX News

CRM

Big CX News from AWS, Snapchat, Sprinklr & IBM

snapchat app logo on the smartphone screen in hand.

CRM

Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers

Target store entrance the early morning

Conversational AI

Target Announces “Transformative” GenAI Chatbot for Team Members

Gavel on legal documents representing resolution of employment law case. Concept Employment Law, Legal Resolution, Gavel, Legal Documents, Justice

Contact Center

IBM & Kyndryl Sued for Age Discrimination…Again

New York, United States - 7 November 2020: JD Sports app store logo on phone screen, Illustrative Editorial

Contact Center

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX

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