Home → Archives for Rhys Fisher
Customer Analytics & Intelligence
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Contact Center & Omnichannel
Big CX News from Pega, Microsoft, Kore.ai, & Bird
UK Council Cuts Contact Center Opening Times, Sees CSAT Surge
Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
CRM & Customer Data Management
Big CX News from NICE, Salesforce, Gamma & SAP
Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process
Event News
CX All-Stars: Generative AI Reigns Supreme in 2024
Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested
Uncategorized
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
