Home → Archives for Rhys Fisher
Voice of the Customer
CX Today Community Group Hits 40,000 Members
Dynamic Pricing: The New Enemy of Customer Experience?
Contact Center
RingCX Goes Global, Becomes Generally Available in Six Countries Worldwide
Conversational AI
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
CRM
Big CX News from Twilio, Cisco, Verint, and HMRC
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Talkdesk is Helping Bring Water to the Desert
Holland & Barrett’s Director of CX On Customer Satisfaction and The Importance of Market Research
Five9 Appoints Former Gartner Stalwart to Spearhead Global Growth
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
WhatsApp Is the Next Big Customer Engagement Channel: Are You Ready?
Big CX News from Gartner, Oracle, Zendesk, and SAP
Customer Data Platform
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
Cisco Targets Patient Experience with New Partnerships
