Rhys Fisher

Latest Stories from Rhys Fisher

Gripper excavator on a scrap yard. HDR - high dynamic range

Customer Analytics & Intelligence

Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App

HubSpot to Rolls Up Frame AI, Boost Its Conversational Data Capabilities

CRM & Customer Data Management

HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities

Contact Center & Omnichannel​

Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data

One hand in a boxing glove pulling tight the wrist wraps of the other hand. Bright light with a clean, minimal background.

CRM & Customer Data Management

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift

Customer Analytics & Intelligence

Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift

Developing a Successful VoC Strategy: 3 Lessons from Belron

Uncategorized

Developing a Successful VoC Strategy: 3 Lessons from Belron

Big CX News

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

A female customer service representative working alongside a robot. They are both using laptops and wearing headsets.

Contact Center & Omnichannel​

Twilio Previews New AI Assistants for Customer-Facing Teams

Call and Contact Centre Expo 2024 A Preview - CX Today News

CX TV

Call and Contact Centre Expo 2024: A Preview

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

Customer Analytics & Intelligence

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

Individual red paper plane in undergoing direction group on dark black chalkboard background concept for teamwork think different solution way. Change vision way for new business identity branding

Contact Center & Omnichannel​

8×8 Reveals New Branding & Reinvigorated CX Focus

Big CX News

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

Abstract white futuristic background. Big data visualization. A digital dynamic wave of particles. wave 3D rendering. 3D Rendering Big data black wave

Uncategorized

The Forrester Wave for Customer Feedback Management 2024: Top Takeaways

A businessman carrying a heavy briefcase up a staircase, symbolizing the uphill struggle and persistence required to achieve business goals, moving one step closer to success

Contact Center & Omnichannel​

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

Two podiums on a stage highlighted by spotlights, ready for a debate or presentation in a dimly lit auditorium.

CRM & Customer Data Management

Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate

Puzzle conflict pieces failure puzzle pieces confusion contrasts

CRM & Customer Data Management

Microsoft & SAP Make Copilot & Joule Co-Operative

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