Home → Archives for Rhys Fisher
Contact Center & Omnichannel
Big CX News from Microsoft, AWS, & Twilio
Customer Analytics & Intelligence
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Are Voice Notes the Latest Weapon in the Deepfake Arsenal?
Samsung Taps AWS for CCaaS, Cites Pricing Clarity as a Core Contract Winner
Event News
CX All-Stars: Leaders Reveal Their Biggest Business Mistakes
Amazon Connect Boosted by Step-by-Step Guide Enhancement
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
CRM & Customer Data Management
Big CX News from AWS, Snapchat, Sprinklr & IBM
Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers
Target Announces “Transformative” GenAI Chatbot for Team Members
IBM & Kyndryl Sued for Age Discrimination…Again
JD Sports Leverages Airship Enhancements to Elevate Mobile App CX
Zendesk Targets “Essential” AI Startups with Global VC Arm
Big CX News from Salesforce, Microsoft, BT & ServiceNow
Customer Engagement Platforms
Alleged Hacking Group Leader Behind Twilio, LastPass, & Mailchimp Breaches Arrested
McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?
