Rhys Fisher

Contact Center

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

Customer Data Platform

HubSpot Announces Sensitive Data Tools for Smart CRM Users

CRM

Zoho Unveils CRM for Everyone, Promises “True Democratization”

Conversational AI

Webex Announces New AI Features, Targeting CX and EX Shortcomings

Conversational AI

Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”

CRM

SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment

CRM

Big CX News from AWS, NICE, & Salesforce

CRM

Salesforce Discusses Its M&A Framework Following the Informatica Fallout

Voice of the Customer

How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?

Customer Data Platform

Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams

Conversational AI

Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI

Contact Center

Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities

Contact Center

Big CX News from AWS, Zoom, Salesforce & SugarCRM

Loyalty Management

Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?

CRM

Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities

Conversational AI

IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings