Rhys Fisher

Customer Analytics & Intelligence

RingSense Receives “Significant” Sales Performance Enhancements

Contact Center & Omnichannel​

Big CX News from NICE, Genesys, Pega, & Sanas

Customer Analytics & Intelligence

Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos

Contact Center & Omnichannel​

Talkdesk Reveals Fresh GenAI Capabilities for Retail Users

Contact Center & Omnichannel​

Verint Scores $13 Million Deal with Fortune 25 Brand

Contact Center & Omnichannel​

NICE Launches the “World’s First & Only CX-Aware AI Platform”

Customer Analytics & Intelligence

Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches

Contact Center & Omnichannel​

Introducing Creovai: Formerly Tethr & Awaken Intelligence

Customer Analytics & Intelligence

Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice

Contact Center & Omnichannel​

Verint Raises Guidance as Customers Consume More Bots

Contact Center & Omnichannel​

Meta Announces New WhatsApp AI Capabilities, Promises to “Get Business Done”

Contact Center & Omnichannel​

Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce

Contact Center & Omnichannel​

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

Customer Analytics & Intelligence

HubSpot Announces Sensitive Data Tools for Smart CRM Users

CRM & Customer Data Management

Zoho Unveils CRM for Everyone, Promises “True Democratization”

Customer Analytics & Intelligence

Webex Announces New AI Features, Targeting CX and EX Shortcomings