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Contact Center
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail
CRM
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI
Voice of the Customer
What Can The Wonka Experience Teach Us About Customer Experience?
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
8×8 Releases Engage to Support Customer-Facing Employees
Zoom Contact Center Checklist: Is it Time to Upgrade your CCaaS Offerings?
Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Alorica Partners with Automation Anywhere to Boost AI Capabilities
Fortune 1000 Companies Choose RingCentral for CCaaS
Event News
You’re Invited: Join Us to Celebrate Excellence at CX Awards 2024
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
HubSpot Reaches 100,000 Customers and $1 Billion in Revenue
