Rhys Fisher

Latest Stories from Rhys Fisher

Light bulb and question mark sign on yellow background, concept of creativity, ideas and curiosity.

Customer Data Platform

“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer

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Conversational AI

Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”

Partners shaking hands . Mixed media

CRM

Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements

Generative AI : Man technology future lifestyle, digital marketing IOT internet of thing future AI chatbot technology

Conversational AI

The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways

Engagement: A diverse group of people engaged in a lively discussion

CRM

Analyzing the Salesforce-Informatica Acquisition That Never Was

Korean Air Cargo Boeing 747 taking off from Zaragoza airport

Contact Center

AWS and Korean Air Team Up to Build an “AI Contact Center”

Big CX News

Contact Center

Big CX News from NICE,Genesys, Avaya & Vonage

Man, call center and stress by computer, tired or mistake for tech support, glitch or error. Consultant, crm or agent in night, telemarketing or customer service with fatigue

Workforce Engagement Management

Why Aren’t Employers Taking Customer Service Agents’ Mental Health Seriously?

Green car with luggage ready for summer holidays 3D Rendering

Contact Center

Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release

Very decorated empty throne in the castle hall. Postproducted generative AI digital illustration.

Contact Center

Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne

Receiving a gift

Contact Center

Genesys Adds New Native Journey Management Capabilities to Its CCaaS Platform

Hand holding icon cloud computing network and icon connection data information in hand. Cloud computing and technology concept.

Contact Center

Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution

Teamwork, unity concept, group of friends put their hands together with copy space

Contact Center

IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities

Tree Growth Three Steps In nature And beautiful morning lighting

Contact Center

8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”

Big CX News

Contact Center

Big CX News from Avaya, Sprinklr, Genesys, and Google

Corporate Business Meeting in Virtual Reality Office. Real Female Manager Standing Next to Two Avatars of Colleagues, and a Hologram of Another Specialist.

Contact Center

ServiceNow Teases GenAI-Powered Customer Service Avatars

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