Rhys Fisher

Latest Stories from Rhys Fisher

Boy on tin can phone listening to curious good news

Contact Center & Omnichannel​

InMoment Targets Customer Feedback with new AI Active Listening Agents

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Contact Center & Omnichannel​

Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”

A glowing light bulb with abstract lines representing ideas, multiple bulbs showing various thoughts, a single bulb illuminating in a dark room

Contact Center & Omnichannel​

WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

IPO initial public offering letter word on wooden cube stock market company initial public offering listing concept

Contact Center & Omnichannel​

Genesys Is Going Public, Is AI the Key?

A close-up of stacks of poker chips on a green felt table, with a player's hands in the background.

Contact Center & Omnichannel​

Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX

Group of people interact with a futuristic digital touchscreen, engaging with a glowing virtual interface of a smart city.

Contact Center & Omnichannel​

NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey

angry man screaming with alphabet letters flying out of wide open mouth

CRM & Customer Data Management

Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?

3D male hand muscles connected dots low poly wireframe. Polygonal physical strength, bodybuilder, athlete body mesh art vector illustration. Human power

Workforce Engagement Management

Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center

Human brain connected to artificial intelligence network showing concept of consciousness

Contact Center & Omnichannel​

Vonage Promises to Simplify the Agent Experience with an “Intelligent” Contact Center Workplace

Huge crowd of people

Contact Center & Omnichannel​

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

CRM & Customer Data Management

The State of Customer Experience Technology in 3 Statistics

The arrow is carefully stuck into this ten, indicating the accuracy of the hit. You can see a bright round target in the background, with clearly defined rings showing the different zones for assessin

CRM & Customer Data Management

Salesforce Targets Insurance Sector with Latest AI Release

Hacker Exposes Zendesk Security Flaw

CRM & Customer Data Management

Hacker Exposes Zendesk Security Flaw, Accesses Confidential Customer Info

Microphone with waveform on white background, broadcasting or podcasting banner

Contact Center & Omnichannel​

Mitel Launches GenAI-Powered Speech Analytics Platform

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

Contact Center & Omnichannel​

The State of CX 2024 Report: Key Takeaways

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