Rhys Fisher

Contact Center & Omnichannel​

HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor

Contact Center & Omnichannel​

WhatsApp Is the Next Big Customer Engagement Channel: Are You Ready?

Contact Center & Omnichannel​

Big CX News from Gartner, Oracle, Zendesk, and SAP

Customer Analytics & Intelligence

Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?

CRM & Customer Data Management

SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”

CRM & Customer Data Management

Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver

Contact Center & Omnichannel​

Cisco Targets Patient Experience with New Partnerships

Contact Center & Omnichannel​

Big CX News from Talkdesk, Salesforce, Teleperformance, & More

Contact Center & Omnichannel​

Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail

CRM & Customer Data Management

Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI

Uncategorized

What Can The Wonka Experience Teach Us About Customer Experience?

Contact Center & Omnichannel​

Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears

Contact Center & Omnichannel​

8×8 Releases Engage to Support Customer-Facing Employees

Contact Center & Omnichannel​

Zoom Contact Center Checklist: Is it Time to Upgrade your CCaaS Offerings?

Contact Center & Omnichannel​

Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom