Rhys Fisher

Customer Analytics & Intelligence

Developing a Successful VoC Strategy: 3 Lessons from Belron

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

Contact Center & Omnichannel​

Twilio Previews New AI Assistants for Customer-Facing Teams

CX TV

Call and Contact Centre Expo 2024: A Preview

Customer Analytics & Intelligence

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

Contact Center & Omnichannel​

8×8 Reveals New Branding & Reinvigorated CX Focus

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

Customer Analytics & Intelligence

The Forrester Wave for Customer Feedback Management 2024: Top Takeaways

Contact Center & Omnichannel​

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

CRM & Customer Data Management

Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate

CRM & Customer Data Management

Microsoft & SAP Make Copilot & Joule Co-Operative

Contact Center & Omnichannel​

AWS Enables Proactive and Personalized Campaigns Through Amazon Connect

Contact Center & Omnichannel​

Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’

Contact Center & Omnichannel​

The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?

Contact Center & Omnichannel​

NICE Has Displaced 45+ Competitive CCaaS Deployments for “Leading Brands” This Year

Contact Center & Omnichannel​

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk