Rhys Fisher

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, SAP, & Medallia

Customer Analytics & Intelligence

Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations

Workforce Engagement Management

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

CRM & Customer Data Management

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global

Workforce Engagement Management

Calabrio Confirms CEO Exit, Releases New QA Tools

CRM & Customer Data Management

Salesforce Backs Out of Informatica Deal, Reports

CRM & Customer Data Management

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

CRM & Customer Data Management

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

CRM & Customer Data Management

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Contact Center & Omnichannel​

Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

CRM & Customer Data Management

Microsoft Dynamics Products Will Cost Up to 16.7% More from October

CRM & Customer Data Management

HubSpot CEO Doubles Her Pay to the Tune of $25.9m

Contact Center & Omnichannel​

Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”

Customer Engagement Platforms

What Has Amazon Done to Change Customers’ Delivery Expectations?

CRM & Customer Data Management

Big CX News From Google, HubSpot, SAP, & Five9

CRM & Customer Data Management

Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government