Rhys Fisher

Customer Analytics & Intelligence

Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations

Contact Center & Omnichannel​

Intercom Launches Fin AI Copilot – Promises Efficiency Gains

Contact Center & Omnichannel​

Gartner Warns Against Using AI to Replace Human Agents

Contact Center & Omnichannel​

Managing a Multi-OEM Contact Center: The Challenges & Solutions

Contact Center & Omnichannel​

AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company

Contact Center & Omnichannel​

Big CX News From OpenAI, Google, Salesforce, and Verint

Contact Center & Omnichannel​

Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys

Contact Center & Omnichannel​

Big CX News from NICE, Salesforce, Talkdesk, and Five9

Workforce Engagement Management

Enterprise Connect 2024: News You Might Have Missed

Contact Center & Omnichannel​

Zendesk Appoints New Chief Legal Officer – The Start of a Trend?

CRM & Customer Data Management

Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”

Uncategorized

CX Today Community Group Hits 40,000 Members

Uncategorized

Dynamic Pricing: The New Enemy of Customer Experience?

Contact Center & Omnichannel​

RingCX Goes Global, Becomes Generally Available in Six Countries Worldwide

Customer Analytics & Intelligence

Salesforce Introduces a Conversational Intelligence Solution for Service Cloud

CRM & Customer Data Management

Big CX News from Twilio, Cisco, Verint, and HMRC