Rhys Fisher

AI & Automation in CX

The Digital-First Myth: Why Your Customers Still Want to Talk

AI & Automation in CX

Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams

AI & Automation in CX

Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud

AI & Automation in CX

8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace

AI & Automation in CX

Why Agent Stress Is Sabotaging CX Performance in 2026

Customer Analytics & Intelligence

From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks

AI & Automation in CX

Salesforce Acquires Momentum, Completes Ten Deals in Six Months

AI & Automation in CX

AI Delivers 39% Faster Resolutions – But Is Speed the Right Measure of CX Success?

AI & Automation in CX

OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?

AI & Automation in CX

Why Enterprise AI Platform Hopping Is Killing Your ROI

AI & Automation in CX

Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack

Customer Analytics & Intelligence

The Netflix-Warner Bros Deal Exposes Streaming’s Customer Experience Crisis

Contact Center & Omnichannel​

AI Hype Is Over – Now Contact Centers Need Results

AI & Automation in CX

OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?

AI & Automation in CX

Are AI Layoffs Breaking Customer Experience?

Customer Analytics & Intelligence

Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown