Popular stories shared among agents, business leaders and our loyal readership are on top CX tips, new solutions launched and mergers. Didn’t have a chance to read through them all? Don’t worry, we’ve done the leg work for you and selected our top five popular articles from last week. Enjoy!
Fuze Launches CCaaS as Standalone Solution
Fuze has launched their Fuze Contact Centre as a standalone solution. As an alternative to Fuze’s fully integrated UCaaS + CCaaS platform, the standalone CCaaS offering empowers enterprises with the rapid deployment of contact centre features. These include call routing and queuing, without the cost associated with traditional solutions.
Cisco Unveils Webex Innovations to Enable Hybrid Work
Cisco unveiled an all-new Webex Suite with innovations to serve as the foundation for inclusive hybrid work and events, delivering unmatched levels of flexibility and personalisation for everyone. New Webex advancements include end-to-end events, audience interaction tools, audio intelligence, camera intelligence, next-level devices and more.
AVANT Announces Strategic Partnership with UJET
AVANT, a platform for IT decision-making and the nation’s premier distributor for next generation technology, and UJET, the world’s first and only CCaaS 3.0 cloud contact centre, announced today a new strategic partnership that brings together UJET’S ultra-modern enterprise cloud-based contact centre with AVANT’s best-in-class ecosystem of Trusted Advisors™.
Facebook Launches Instagram Messaging API
Facebook has launched an API for Instagram messaging at its developer conference, F8 Refresh. A number of companies have already announced new integrations with the API, such as conversational messaging platform Heymarket, which allows brands to manage messaging in a single location and shared inbox, with automation capabilities and integrations with other SaaS offerings.
Genesys Introduces Support for New Instagram Messaging
Genesys, a global leader in cloud customer experience and contact centre solutions, announced new Messenger API support for Instagram. The support will provide companies with a new way to interact and curate personalised experience across marketing, sales and service for customers on one of the world’s largest social media platforms.
