Leading solution for customer security and support, Journey, have announced a new way to verify customer identity. The solution secures digital interactions with customers through a patent-pending and award-winning zero-knowledge approach.
Journey’s platform is the first and only solution that solves security, privacy, and customer experience issues at the same time. This means that businesses can enjoy new strategies to boost customer satisfaction and reduce fraud. Central to the new service is the zero-knowledge concept, which allows individuals to prove information is true without revealing details.
Journey will be delivering this concept to agent and caller interactions through smartphone and mobile app tools. This ensures that companies can share and verify sensitive information, like credit card information.
Creating More Secure Experiences
The Journey solution ensures that no sensitive information ever reaches a contact centre agent. This means customer data is better protected. The enterprise also saves cash on regulatory compliance, fraud prevention, and other strategies for protection. With over 1 million contact centre agents now working remotely in the US, the demand for these secure solutions is increasing.
Journey’s system eliminates the risk in the remote contact centre environment, cutting out around one minute from every call. What’s more, Journey’s platform is easy to use and flexible. Companies with their own identity solutions can integrate them easily into the system, supercharging them with zero-knowledge capabilities. Journey’s platform can also be deployed with or without a business app.
According to Brett Shockley, the CEO of Journey, Verified Identity is at the heart of a secure relationship between customers and businesses. However, the process hasn’t always been easy to access. This new solution will care for the customer’s information, while making sure that agents have an easy way to connect with clients.
A Great New Way to Connect
Journey’s system provides a wide selection of economic and operational benefits for modern companies, including saving up to 2 minutes per call. Companies can also access benefits like a 99.98% reduction in synthetic fraud, and a saving of around $1 per call. The Journey service also enables secure work from anywhere and increases outbound right-party connection rates.
Journey’s platform is a game changer in the current landscape. The annual Enterprise Connect event named the Identity solution the winner of the Best of EC award. Journey’s app also won the Best Innovation for CX award too.
The new solution is already gaining a lot of market traction, with over a dozen contact centre, reseller, and integrator partners successfully adding the identity solutions to their portfolio. For more information, you can check out online webinars by Journey, or visit the website today.
