Assessing AI Maturity in the Contact Center

Sandra Radlovački

CX Today's Sandra Radlovački hosts Antonio Gonzalez, Senior Manager of Industries Research & Insights, Talkdesk

Talkdesk Insights

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CX Today’s Sandra Radlovački hosts Antonio Gonzalez, Senior Manager of Industries Research & Insights, Talkdesk.

In this session, we discuss the following:

  • What is curbing contact centre leaders’ AI ambitions?
  • Top barriers to AI maturity
  • How do talent gaps affect AI deployment?
  • What can companies do to become more AI mature?

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