AudioCodes: Modernising On-Premise Contact Centres

William Smith

CX Today's William Smith hosts Peter Broeckx, Sales Manager Contact Center EMEA at AudioCodes

Strategy

In this session we discuss the following:

  • Whether existing contact centres need to fully migrate to cloud to add new capabilities
  • The capabilities that can be added to existing contact centres to improve customer service
  • How existing contact centres can support work from home agents

If you’re looking for more information on modernising contact centres, visit AudioCodes.

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