Kyndryl and Five9 Join Forces

The deal will offer cloud-based service desk capabilities to customers

Kyndryl and Five9 Join Forces
Contact CentreFive9IBMLatest News

Published: August 11, 2022

Sandra Radlovački

Sandra Radlovački

IT infrastructure services provider Kyndryl has partnered with Five9 to bring Kyndryl’s Intelligent Cloud Contact Centre to a new customer base.

The deal will offer organisations cloud-based service desk capabilities with personalised end-to-end IT support, supporting them in migrating their contact centres to the cloud.

Ivan Dopplé, General Manager, Kyndryl Digital Workplace Services Global Practice, said: “Being able to deliver elevated end-user experiences across both employee IT support systems and customer-facing contact centers, Kyndryl and Five9 are building on their current successes together.”

“Five9 is a longstanding and trusted partner for Kyndryl’s Digital Workplace practice. Strengthening our relationship with Five9 will further accelerate the contact center transformation journeys for our valued customers.”

The two companies have also built a joint cloud contact centre team to provide specialised skills, training, and education to Kyndryl’s ecosystem partners.

Formerly part of IBM’s infrastructure service business, Kyndryl offers hybrid cloud solution services and supports organisations in their IT transformations.

Jake Butterbaugh, Senior Vice President, Five9 Global Partner Sales, said: “We’re thrilled to announce our reseller agreement and managed services partnership with Kyndryl.”

“Helping enterprises move away from on-premises solutions to a cloud-based approach provides a more consumer-led experience that empowers agents and engages employees in new and meaningful ways.

“As our market segment continues to grow, Kyndryl’s worldwide presence and operational footprint in over 60 countries will help Five9 continue to expand our global reach.”

Earlier this week, Five9 partnered with AI-powered conversational intelligence platform Invoca to break down silos and unify customer data.

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