Twilio Engage & the Importance of Personalised CX

Carly Read
Senior Reporter

CX Today's Carly Read hosts Paul Adams, Regional VP, UK & Ireland, Twilio

Twilio Insights

Watch on YouTube.

In this session we discuss the following:

  • What Twilio Engage will mean for the customer experience world
  • How important it is to personalise every customer interaction
  • Keeping customers in their channel of choice post-pandemic

If you’re looking for more information on this topic visit Twilio.

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