Using Microsoft Teams in the Contact Centre

William Smith

CX Today's William Smith hosts Anna Stokes, Director - Global Product, Enghouse Interactive

Enghouse Interactive Insights

Watch on YouTube.

CX Today’s William Smith hosts Anna Stokes, Director – Global Product, Enghouse Interactive.

In this session we discuss the following:

  • The benefits of integrating Microsoft Teams with a contact centre environment
  • The most useful capabilities of Microsoft Teams for serving customers
  • The major concerns preventing businesses from utilising Teams in this manner

If you’re looking for more information on this topic visit Enghouse Interactive.

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