Verint, The Customer Engagement Company™, announced today that it has won an AI Breakthrough Award for excellence and innovation in artificial intelligence. Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™ is the winner of the “Best Virtual Agent Solution” Awards. The company won this award for the fourth consecutive year, previously winning “Best AI-based Solution for Customer Service” in 2020, “Best Chatbot Solution” in 2019, and “Best Overall AI Solution” in 2018.
James Johnson, managing director, AI Breakthrough, said:
“Verint supports the hybrid workforce, the blend of humans and chatbots and IVAs that interface with a company’s customers. With IVA Pro Package, Verint is one of the only providers that can support businesses as they mature their self-service capabilities from initial chatbot to a fully operational enterprise-wide solution.”
“IVA Pro empowers a limitless self-service journey for organizations around the globe. Sincerest congratulations to the entire Verint team for all this incredible solution has to offer and winning our ‘Best Virtual Agent Solution’ award.”
Verint IVA Pro Package is powered by the Verint Customer Engagement Cloud Platform. It’s a new SaaS offering that includes a complete set of user-friendly AI-powered design and analytics tools to help brands quickly align IVAs with their business goals and measure results to adjust and optimize chatbots quickly and easily. The Verint IVA Pro Package is unique among low-code offerings in leveraging advanced AI typically only delivered in fully coded enterprise solutions. The innovative package enables a company to implement the advanced technology of IVA via a user-friendly interface.
Verint’s Celia Fleischaker, chief marketing officer, said:
“Innovation in AI and analytics are shaping the future of customer engagement.”
“We are proud to receive this award, as it is evidence of our continued commitment to delivering solutions like IVA Pro to help brands quickly align IVAs with their business goals, measure results and adjust and optimize chatbots to improve customer experience.”