Latest Editorial News

Contact Center & Omnichannel​

Can RingCentral and NiCE Finally Unite UCaaS and CCaaS?

Contact Center & Omnichannel​

Avaya Ends New Sales of Agent for Desktop as Legacy Contact Center Migration Pressures Mount

Marketing & Sales Technology

The Agentforce Sales Lessons Every Enterprise Needs

AI & Automation in CX

RingCentral Sees AI Adoption Strengthen Customer Economics

AI & Automation in CX

HubSpot Takes Aim at AI Agent Sprawl

Customer Engagement & Journey Orchestration

Klarna’s AI Customer Service Roadmap: Why Human Support Still Matters

Security, Privacy & Compliance

Security Industry Warns OpenAI-Hugging Face Incident Marks Beginning of the ‘Auto-Hacking’ Era

AI & Automation in CX

SAP’s CMO on Why Brands Are Sitting on a “Dark Data” Time Bomb

AI & Automation in CX

How to Justify AI Investments to Your CFO, According to Zendesk

CRM & Customer Data Management

ServiceNow Takes CRM Fight to Salesforce as AI Strengthens SaaS Case

AI & Automation in CX

Why are Brands Still Failing Customers with Generic AI?

Security, Privacy & Compliance

ServiceNow Goes All-In on Cybersecurity As AI Risk Keeps CEOs Awake at Night

Customer Engagement & Journey Orchestration

Ericsson Appoints New Vonage CEO to Accelerate Its Turnaround

AI & Automation in CX

Alphabet Bets on Gemini as AI Agents Resolve 75% of Google Ads Support Queries

Customer Engagement & Journey Orchestration

IBM Says AI Agents Need Real-Time Data to Deliver Value

AI & Automation in CX

Gartner to CX Leaders: Stop Treating AI Agents Like Employees