Latest Editorial News

Customer Analytics & Intelligence

Sprinklr Expands AI Capabilities to Shrink the CX Action Gap

AI & Automation in CX

Gartner Magic Quadrant for Conversational AI Platforms 2026: The Rundown

CRM & Customer Data Management

Why Is My CRM Vendor Cold-Calling My Super Admins?

AI & Automation in CX

Big CX News from Gartner, Genesys, Sprinklr & IBM

Marketing & Sales Technology

Is the FIFA World Cup Exposing Hyper-Personalization’s Blind Spot?

AI & Automation in CX

Why PwC and OpenAI Are Betting Big on Agentic Customer Service

Security, Privacy & Compliance

OpenAI and Microsoft Double Down Cyber Defense as Autonomous Threats Accelerate

AI & Automation in CX

The Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model Power

Contact Center & Omnichannel​

How Age UK Uses Twilio To Tackle The Loneliness Epidemic

Contact Center & Omnichannel​

How Capacity Is Helping Brands Build AI Customer Service That Customers Actually Trust

AI & Automation in CX

70% of Employees Are Misusing AI – CX Teams Should Be Worried

AI & Automation in CX

Why Your AI Pilots Are Losing Trust

Security, Privacy & Compliance

Red Hat Explains the Agentic AI Cybersecurity Risk CX Teams Can’t Ignore

Community & Social Engagement

AI Spam Is Creating New Challenges For Social Media: What Brands Need To Know

AI & Automation in CX

Oracle Widens Fusion Agentic Applications to More Builders with AI-Native Launch

Community & Social Engagement

Why Did We Let Social Platforms Become Our Customer Database?