Latest Editorial News

Customer Engagement & Journey Orchestration

Pega’s Customer Engagement Studio Puts Governance at the Heart of Agentic Marketing

Customer Engagement & Journey Orchestration

Pega’s AI Lab Director Says Orchestration Beats Raw Agentic AI Power Every Time

Security, Privacy & Compliance

Can Your CX Vendor Pass the Risk Test? The Due Diligence Reality Check

Security, Privacy & Compliance

Anthropic’s Mythos-Class Fable Shutdown Raises Questions About Sovereignty and AI Continuity in CX

AI & Automation in CX

Human Oversight Can No Longer Protect Customers From AI Hallucinations

AI & Automation in CX

How AI Makes Contact Center Agents Better

Marketing & Sales Technology

Why Knowing Where Not to Use AI Is the New Marketing Advantage, According to Zendesk

Workforce Engagement Management

Tool Overload is Killing Your Contact Center from the Inside Out

AI & Automation in CX

Big CX News from Verizon, NiCE, Anthropic & Sprinklr

Service Management & Connectivity

Inflight Wi-Fi Sucks vs Airline Food – Starlink Might Be Rewriting That Story With This Week’s SpaceX IPO

Security, Privacy & Compliance

Why Faster Refunds Can Backfire Without Smarter Fraud Controls

Security, Privacy & Compliance

ServiceNow Patches Data Exposure Vulnerability in Another Reminder That CX Runs on Security

Customer Engagement & Journey Orchestration

Adobe Advances AI-Driven Customer Journeys with CX Enterprise Coworker

AI & Automation in CX

Oracle Wins 30M Subscriber Telco Deal as Rivals Close In

AI & Automation in CX

AI Agent vs Chatbot: Why Your AI Messaging Needs an Upgrade

Security, Privacy & Compliance

Aithos Finds Every Major AI Model Fails EU Legal Checks: Why CX Teams May Own the Next Fine