Latest Editorial News

AI & Automation in CX

8×8 Updates CX Platform to Tackle the Bottlenecks Stalling AI Deployments

AI & Automation in CX

SAP Moves Beyond LLMs with Prior Labs Tabular AI Acquisition

AI & Automation in CX

ServiceNow Moves to Govern Every AI Agent in the Enterprise

AI & Automation in CX

Shadow AI Is the New Shadow IT – And Boards Are Already Behind

AI & Automation in CX

ServiceNow Unveils Agentic AI to Replace Manual CRM

AI & Automation in CX

Google Confirms 800% AI Agent Revenue Growth

AI & Automation in CX

HubSpot Prepares to Hand the CRM Keys to AI Agents

Security, Privacy & Compliance

Your CX Stack Is Compliant – But Still Exposing Customer Data at Every Interaction

Community & Social Engagement

Reddit Doubles Down on Human‑First Strategy as AI Reshapes Customer Discovery

Contact Center & Omnichannel​

Five9 Bets on a Unified CX Platform as AI Reshapes Contact Centers

AI & Automation in CX

AWS Delivers Its Fastest Growth in 15 Quarters, CEO Announces

AI & Automation in CX

Build or Buy AI Agents? CX Leaders Face a Call, Says 8×8

AI & Automation in CX

Talkdesk Calls Out the AI Hype Machine – And Offers a Way Out

AI & Automation in CX

Why Retail Leaders Are Ditching Scripted Chatbots for Agentic AI

AI & Automation in CX

Microsoft and OpenAI Move Beyond Exclusivity in Next Phase of AI Partnership

Marketing & Sales Technology

Your Martech Stack Isn’t Driving Growth – It’s Hiding Why Pipeline Quality Is Declining