Latest Growth News

Customer Engagement & Journey Orchestration

Banking Process Orchestration in 2026: Is Celonis Process Intelligence Setting the Pace?

Contact Center & Omnichannel​

The Dialpad AI Contact Center and Agentic AI: What Dialpad Agentic AI Has Shipped, Slipped, and Left Unanswered

Customer Engagement & Journey Orchestration

Kraken Autonomous Agents Deployment: What Utilities Must Prove Before AI Goes Live

Contact Center & Omnichannel​

Capita CallSight Under Pressure: Can Banks Get AI Call Analysis Live Without Losing Control?

Customer Analytics & Intelligence

Can CallMiner Eureka Turn Conversations Into CX Action?

Contact Center & Omnichannel​

AI-Powered BPO Is Eating Its Own Business Model: Can TaskUs AI Services Win What Comes Next?

Contact Center & Omnichannel​

Oracle vs SAP Contact Center: Which Autonomous CX Pitch Is Ready for the Real World?

Contact Center & Omnichannel​

Firstsource Kairos and Outcome-Based BPO: The Integration Test Most Buyers Skip

Contact Center & Omnichannel​

IKEA Retrains 8,500 Call Center Staff as AI Bot Billie Takes Routine Queries

Customer Analytics & Intelligence

FullStory Customer Analytics: Can Travel Teams Fix Booking Friction Before It Costs the Sale?

Customer Engagement & Journey Orchestration

Customer Journey Continuity Is Breaking Deals: Can Twilio Flex Stop the Leak?

Contact Center & Omnichannel​

Verint Agent Factory: Can Hybrid Human-AI Workforce Orchestration Actually Work?

Contact Center & Omnichannel​

PUMA Shows Why Omnichannel Retail CX Now Runs on Data

AI & Automation in CX

Tata Communications Kaleyra: The Contact Center as an Interaction Fabric

CRM & Customer Data Management

Amperity Customer Data Cloud: The 2026 Roadmap Bet on Real-Time Context and Identity AI

AI & Automation in CX

Uber Cuts 10% of Customer Service Team as AI Reshapes CX Operations