CRM & Customer Data Management

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

Contact Center & Omnichannel​

Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge

CRM & Customer Data Management

Will Amazon Enter the CRM Space In 2025?

CRM & Customer Data Management

ServiceNow Shares Plans to Hire Up to 3,000 People

CRM & Customer Data Management

Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back

CRM & Customer Data Management

Data Readiness: The Foundation of Agentic AI Success in CX

CRM & Customer Data Management

HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability

CRM & Customer Data Management

15 Customer Experience Technology Predictions for 2025

CRM & Customer Data Management

ServiceNow Is Co-Innovating With CCaaS Leaders: Why?

CRM & Customer Data Management

10 CRM Platform Providers to Watch Out for in 2025

CRM & Customer Data Management

HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025

CRM & Customer Data Management

Salesforce Announces Agentforce 2.0: 5 Big Talking Points

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown

CRM & Customer Data Management

18 Use Cases for Agentic AI in Customer Experience

Contact Center & Omnichannel​

Big CX News from Salesforce, HubSpot, Microsoft & Five9

CRM & Customer Data Management

Salesforce Expands Service Cloud with Employee Service

CRM & Customer Data Management

Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps

CRM & Customer Data Management

Loop Acquires Wonderment, Brings Two Close Shopify Partners Together