CRM & Customer Data Management

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

Contact Center & Omnichannel​

Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge

CRM & Customer Data Management

Zendesk Continues to Experiment with New Pricing Strategies

Contact Center & Omnichannel​

The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

CRM & Customer Data Management

Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees

CRM & Customer Data Management

The Big Zoho-NVIDIA Announcement: A Closer Look

CRM & Customer Data Management

HubSpot’s Pricing Gamble Pays Off. Should Others Follow?

CRM & Customer Data Management

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown

Contact Center & Omnichannel​

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

CRM & Customer Data Management

Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back

CRM & Customer Data Management

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

CRM & Customer Data Management

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

CRM & Customer Data Management

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

CRM & Customer Data Management

Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”

CRM & Customer Data Management

Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce, NICE & Genesys

Contact Center & Omnichannel​

InMoment Targets Customer Feedback with new AI Active Listening Agents