CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements

CRM & Customer Data Management

SugarCRM Snaps Up sales-i, Targets Revenue Optimization

CRM & Customer Data Management

Analyzing the Salesforce-Informatica Acquisition That Never Was

Contact Center & Omnichannel​

CCaaS & CRM: What Should You Expect from Your Integration?

CRM & Customer Data Management

“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?

Contact Center & Omnichannel​

Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release

Contact Center & Omnichannel​

Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne

Contact Center & Omnichannel​

Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution

Contact Center & Omnichannel​

Big CX News from Avaya, Sprinklr, Genesys, and Google

CRM & Customer Data Management

Google Parent Alphabet Talks Acquisition Terms with HubSpot, Sources

Contact Center & Omnichannel​

RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform

Contact Center & Omnichannel​

Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM

CRM & Customer Data Management

Salesforce Releases Unified Knowledge Solution – Promises Personalization

Contact Center & Omnichannel​

Bank Of Ireland Announces €34Mn Customer Service Upgrade

Contact Center & Omnichannel​

5 Outsourced Customer Experience Trends for 2024

Contact Center & Omnichannel​

Big CX News from Salesforce, Zendesk, Pegasystems & Verint