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Home → CRM & Customer Data Management
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
10 Bad Customer Service Examples, and What You Can Learn from Them
Zoho Gives Customer Operations a Center Point with CRM for Everyone
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Sources: Google Parent Alphabet Gives Up on HubSpot Acquisition, Pursues Wiz
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Amelia is Bringing its GenAI Solutions to the Las Vegas Strip
Timpson Holds the Key to Customer Service Success, Report Reveals
McDonald’s Is Failing on Customer Satisfaction, Report Finds
Salesforce Teases a New “Agentforce Platform” for Customer Support
HubSpot Hacked! Customers Impacted by New Cybersecurity Attack
What’s New in the Customer Experience World?
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
CRM for Customer Service: AI, Other Trends, & Providers
Big CX News from AWS, Snapchat, Sprinklr & IBM
Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
