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More from CX Today
Home → CRM & Customer Data Management
AI & Automation in CX
Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software
Contact Center & Omnichannel
The Real Reason Your Contact Center AI Isn’t Delivering ROI
CRM & Customer Data Management
Salesforce Adds Apple Messages and Augmented Reality to Its Portfolio
Salesforce Releases New ‘Unlimited Edition+’ Bundles
Culture Clash: Why Customer Experience Improvements Fail
Salesforce AI Deployed to ‘Transform’ Insurance Broker’s CX
HubSpot Acquires Clearbit to Help B2B Businesses Build Yellow Brick Roads to Their Ideal Customers
Salesforce Talks Service Cloud Growth, Copilot Momentum, & Ohana 2.0
Look Beyond the Horizon to Gain a Competitive CX Advantage
Rumoured Adobe Acquisition Could Shake Up Video In CX
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
Beyond Customer-Centric Culture: The Expansive Role of CX Teams
The Best Salesforce Service Cloud Features for CX Leaders
CPaaS In Customer Experience: Examples, Trends, & Providers
Choice Overload – Taking the Anxiety out of Retail
Salesforce Wants to Poach Disgruntled OpenAI Employees
Customer Analytics & Intelligence
Salesforce Launches Analytics App ‘Service Intelligence’
3 Ways That the Value of Your Customer Base can be Misleading
Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire
Legacy CRM Wasn’t Built for AI: The Case for a New Stack
Turning CRM Data Into Action: A Practical Playbook for CX Leaders
How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep
Why Retail Leaders Are Ditching Scripted Chatbots for Agentic AI
