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Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Zoom Adds Sensory Speech Recognition
Qlik Named a Finalist of 2021 Microsoft Analytics Partner of the Year Award
WellSaid Labs Closes $10M Round
Yellowfin Introduces World’s First Data Storytelling Feed
Gousto Chooses Sisense to Boost its Data Capabilities
Text IQ Acquired by Relativity
Domo Named an Overall Leader in BI
Sisense Awarded for Analytics by Ventana Research
CWSI Partners Up With Dubber
OpenText Announces Expanded SAP Solutions Availability
Nomadix Acquires Voice Tech Firm Angie Hospitality
Zoom Acquires German Speech Translation Startup KITES
Machine Learning Package Launched by Intellegens
The Role of Data in Customer Experience
BI Firm Domo Named Best Company to Work for Women
Five Ways to Use Speech Analytics in a Contact Centre
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
