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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
CRM & Customer Data Management
The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya
HubSpot Acquires Mindstream, Expands Its Media Network
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”
Workbooks Promises “No Bullsh*t CRM”
The Latest BIG News from HubSpot, Google, Salesforce, & Meta
CX TV
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Gartner Magic Quadrant for Content Marketing Platforms 2024
Customer Analytics & Intelligence
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Contact Center & Omnichannel
Avaya’s New Product Marketing VP on Latest AXP Innovations
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
NICE Drops an “Aggressive” Marketing Campaign for Enlighten AI
The Power of Regret: From Customer Nightmare to Marketing Tool
CX and Marketing Should Join Forces to Realise the Full Potential of AI
5 Must-Have Solutions for Service and Marketing Teams
Lean DTC Teams Are Struggling With Personalization, Not Technology
AI & Automation in CX
Why Your Brand Is Invisible in AI Search and What Marketers Must Fix
Why In-Person Marketing Is Still Broken: How to Transform Event Marketing
Why Most Marketers Can’t Actually Prove ROI – And What’s Changing
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
