Marketing & Sales Technology

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

Workforce Engagement Management

Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.

Customer Engagement Platforms

Shopify Invests in Ecommerce Marketing Platform Yotpo

Contact Center & Omnichannel​

Medallia Marketing Experience Added to Salesforce AppExchange

CRM & Customer Data Management

Plannuh Marketing Platform Debuts Salesforce Integration

Marketing & Sales Technology

AnyRoad Debuts Field Marketing Data Collection Solution

CRM & Customer Data Management

Oktopost Receives $20mn for Social Marketing Platform

Contact Center & Omnichannel​

Salesforce Introduces Marketing Cloud for Non-profits

CRM & Customer Data Management

Marketing 360 CRM Launches Small Business Benefits

Contact Center & Omnichannel​

Drift Debuts Conversational Marketing Tools

CRM & Customer Data Management

SugarCRM Extends SugarPredict AI Engine to Marketing

Contact Center & Omnichannel​

Smashing the Artificial Separation Between Customer Service and Marketing

Customer Analytics & Intelligence

Introducing SO Connect: A Marketing Solution for Offline Businesses

Contact Center & Omnichannel​

NewVoiceMedia Appoints John Eng as New Chief Marketing Officer