Yellow.ai, a provider of the Conversational CX Automation Platform, has announced the addition of Voice Virtual Assistants on its platform. The new Voice AI capabilities include augmentation of the company’s chat automation channels for websites, WhatsApp, Facebook, Instagram and more.
The human-like voice AI bots can identify and understand sentiments, intent, and past behavior. It can also modify pitch, tone, excitement to suit customer sentiment and intent. The company’s bots are able to natively converse naturally in more than 100 languages across text and voice.
Raghu Ravinutala, CEO and co-founder of yellow.ai, said:
“Conversational interfaces are changing how we relate to brands, and voice is playing a key role in enabling smarter brand-to-consumer interactions. Today, growth and success in every business is highly indexed to creating personalized and differentiated customer experiences. At yellow.ai, we are dedicated to enabling human-like, engaging conversations with our conversational customer experience platform, which empowers enterprises to deliver CX with the ultimate balance between their human + AI capabilities.”
Yellow.ai serves over 600 global enterprise customers in over 100 languages. Their platform conducts more than 1 billion conversations on a quarterly basis, creating a $150 million business impact. The platform is built on a sturdy NLP engine which compounds the self-learning of the voice and text chatbots through multi-factorial intent recognition, effective customer engagement and on-point resolutions, in real time and with a 98% accuracy rate.
