Latest Agent Assist News

CX TV

Zeus Kerravala on Avaya’s AI Story, Use Cases, & New CEO

Contact Center & Omnichannel​

AI In the Contact Center: 5 Starting Points

Contact Center & Omnichannel​

Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover

CRM & Customer Data Management

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

Contact Center & Omnichannel​

7 Top CX Automation Trends to Watch This Year

Customer Analytics & Intelligence

Contact Center Virtual Agents: Trends, Best Practices, & Providers

CRM & Customer Data Management

Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)

Contact Center & Omnichannel​

Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents

Contact Center & Omnichannel​

WFM: A Contact Center Leader’s Guide

Contact Center & Omnichannel​

Zoom Releases Three Tools to Simplify Contact Center Agent Experiences

CRM & Customer Data Management

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

CRM & Customer Data Management

Salesforce CEO Reveals its ‘Next Big Transformation’

Contact Center & Omnichannel​

Future Trends: What’s Next for AI in Contact Centers?

Contact Center & Omnichannel​

RingCentral Introduces Its New AI Assist Solutions for RingCX

CRM & Customer Data Management

Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach

Contact Center & Omnichannel​

RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions