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More from CX Today
Home → AI Agent
AI & Automation in CX
Cresta Launches Knowledge Agent To Reduce Agent Tab Switching
Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight
Contact Center & Omnichannel
CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet
AI Hype vs Customer Reality: The State of CX in 2026
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI
CRM & Customer Data Management
Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement
Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution
The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow
Burger King Uses AI to Score “Friendliness” at the Drive-Thru
Santander And Mastercard Put AI Agents Into Payments, The Next CX Friction Fight
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
