Latest AI Agent News

AI & Automation in CX

Your Contact Center AI Isn’t Failing – Your Deployment Is

AI & Automation in CX

ServiceNow’s Heath Ramsey: The Gap in Agentic AI Is Governance

AI & Automation in CX

ServiceNow Moves to Govern Every AI Agent in the Enterprise

AI & Automation in CX

ServiceNow Unveils Agentic AI to Replace Manual CRM

AI & Automation in CX

Google Confirms 800% AI Agent Revenue Growth

AI & Automation in CX

AWS Delivers Its Fastest Growth in 15 Quarters, CEO Announces

Security, Privacy & Compliance

Regal CEO says “The AI Regulation Patchwork Is Holding Innovation Back”

AI & Automation in CX

Microsoft Q3 2026 Earnings: The Autonomous CX Era Arrives

AI & Automation in CX

Forrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?

AI & Automation in CX

You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once

AI & Automation in CX

SoundHound’s LivePerson Deal Targets the Biggest Omnichannel CX Gap

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

AI & Automation in CX

Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?

AI & Automation in CX

Meta Introduces Muse Spark to Strengthen AI Across Its Products