Latest Artificial Intelligence News

Contact Center & Omnichannel​

How to Make Your Customer Experience Memorable in 3 Steps

Contact Center & Omnichannel​

The Ultimate Google Contact Center AI Review

Customer Engagement Platforms

Customer Experience Tumbles Down the C-Suite Priority List, Finds IBM Research

Customer Analytics & Intelligence

The Wildest Week In Customer Experience AI… So Far

Customer Analytics & Intelligence

GenAI a Top Trend in Emerging Tech, Forrester Report Finds

Contact Center & Omnichannel​

Sendbird Releases “the First No-Code Generative AI Chatbot for Web and Mobile Apps”

Contact Center & Omnichannel​

8×8 Launches New Partner Program with CX at Its Core

Contact Center & Omnichannel​

Introducing CX Trends 2023: A Treasure Trove of CX Conversations ✨

CRM & Customer Data Management

Salesforce Cloud CRM Prices Set to Soar

Contact Center & Omnichannel​

Google Aims to Disrupt the CCaaS Market, and It Brings Big Differentiators

Contact Center & Omnichannel​

Is Your Contact Center Ready for Copilot?

CX TV

BIG CX News – The Latest on Verint’s CCaaS Move & the Genesys Experience Index

Contact Center & Omnichannel​

5 Contact Center Automation Trends to Watch Out for in 2023

CX Trends

How AI Assistance Can Help Your Business’ CX Proposition

CX TV

AI-Enabled Analytics – Picking Insights That Matter

CX Trends

Utilizing AI and ChatGPT In the Contact Center